Last updated: October 2026

At Venus Palestine, we treat your personal data with the same care we give to every piece we make. This policy explains what we collect, why, and your rights under the EU General Data Protection Regulation (GDPR) and French data protection law.

1. Who We Are

The data controller is Amani ABUTAIMA, sole trader (EI), trading as Venus Palestine, [professional address], France. Contact: info@venuspalestine.com. See our Legal Notice.

2. What We Collect

• Orders and account: name, email, phone number, billing and delivery addresses, order history, and the text you provide for personalised pieces.
• Payment: handled directly by Stripe and PayPal. We never see or store your full card details.
• Newsletter: your email address, only if you subscribe.
• Contact form: your name, email and message.
• Browsing: technical and audience data through cookies, only with your consent (see our Cookie Policy).

3. Why We Use Your Data

• To process, deliver and follow up your orders (performance of a contract).
• To answer your questions and handle returns (performance of a contract or our legitimate interest).
• To keep accounting and tax records (legal obligation).
• To send our newsletter (your consent, which you can withdraw at any time through the link in each email).
• To measure website audience (your consent).
• To prevent fraud and keep the website secure (our legitimate interest).

We never sell or rent your data.

4. Who Receives Your Data

Only the service providers we need, each using your data solely to provide their service:

• Stripe and PayPal: payment processing
• La Poste (Colissimo): delivery
• Hostinger: website hosting and newsletter sending
• Google (Analytics): audience measurement, only with your consent

5. Transfers Outside the European Union

Stripe, PayPal and Google may process some data in the United States. These transfers are protected by the EU-US Data Privacy Framework or by the European Commission’s Standard Contractual Clauses.

6. How Long We Keep It

• Orders and invoices: 10 years (French accounting obligations).
• Customer account: until you delete it, or 3 years after your last activity.
• Newsletter: until you unsubscribe, or 3 years after your last interaction with us.
• Contact messages: up to 3 years.
• Audience cookies: 13 months maximum.

7. Your Rights

You have the right to access, correct and delete your data, to restrict or object to its processing, to data portability, to withdraw your consent at any time, and to give instructions about your data after your death. To exercise these rights, write to info@venuspalestine.com. We will reply within one month.

You may also lodge a complaint with the French data protection authority: CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr.

8. Security

Our website uses an encrypted connection (HTTPS), and access to your data is limited to what is strictly necessary.

9. Changes

We may update this policy. The date at the top of this page shows the latest version.