Refund and Returns Policy
We want you to be satisfied with your purchase from Venus Palestine.
1 Returns
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.
2 Non-returnable items
Custom or personalized items
Handmade products made specifically for a customer
Items that are custom-made or personalized at the customer’s request
3 Damaged or incorrect items
If your item arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery.
Please include clear photos of the damaged item and the packaging so we can evaluate the issue.
4 Return shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a tracked shipping service when returning items.
5 Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method within several business days.
Shipping costs are non-refundable unless the item was damaged or incorrect.
6 Contact information
If you have any questions regarding returns or refunds, please contact us at: