Shipping Policy
1 Processing Time
All orders are prepared and shipped from France.
Please allow 2 to 5 business days for order processing before shipment. Handmade items may require additional preparation time.
Once your order is shipped, you will receive a confirmation email with shipping details.
2 Shipping Methods
All orders are shipped from France using the French postal service La Poste.
Shipping options depend on the size, weight, and destination of the package.
3 Shipping Costs
Shipping costs depend on the parcel size, thickness, and destination.
Estimated shipping prices:
France
Shipping typically ranges from 3 € to 7 € depending on parcel weight and size.
European Union
Shipping costs are approximately 11 € depending on parcel weight.
International (USA, Canada and other countries)
- Small items under 3 cm thickness, shipping starts around 14 € depending on weight.
- Large items above 3 cm thickness, shipping may cost approximately 24 € or more depending on parcel size.
Shipping prices are estimates and may change according to La Poste postal rates.
For the most accurate rates, please visit the official La Poste pricing page.
4 Delivery Time
Estimated delivery times:
- France 2 to 5 business days
- European Union 4 to 10 business days
- International 7 to 20 business days depending on destination and customs procedures.
Please note that delivery times are estimates and may vary due to postal delays or customs processing.
5 Customs and Import Taxes
International orders may be subject to customs duties and import taxes depending on the destination country.
These charges are the responsibility of the customer.
6 Delivery Issues
Venus Palestine is not responsible for delays caused by postal services, customs procedures, or incorrect shipping information provided by the customer.
If a package is lost or arrives damaged, please contact us and we will assist you in resolving the issue with the postal service.
Venus Palestine is not responsible for customs duties or import taxes applied by the destination country.
7 Contact Information
If you have any questions regarding shipping, please contact us at: