Last updated: March 2026
Terms and Conditions of Sale
1. Introduction
This website is operated by Venus Palestine. By visiting our website and purchasing products from us, you agree to the following Terms and Conditions. These terms apply to all users of the website including visitors, customers, and contributors.
2. Company Information
Business Name: Venus Palestine
Owner: ABUTAIMA Amani
Location: France
Email: info@venuspalestine.com
Website: www.venuspalestine.com
3. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.
You agree not to use our products for any illegal or unauthorized purpose.
4. Products
Many of our tatreez pieces are handmade by Palestinian women artisans in Gaza using traditional embroidery techniques passed down through generations.
Other products are inspired by Palestinian heritage and are carefully produced to reflect Palestinian culture.
Because many items are handmade, slight variations may occur. These variations make each piece unique.
Colors may also vary slightly depending on screen settings.
5. Pricing and Payment
All prices are displayed in Euros (€) and include applicable taxes unless otherwise stated.
Shipping costs are calculated during checkout.
We accept secure payment methods including:
Credit or debit cards and other secure payment providers
All transactions are processed through encrypted and secure payment systems.
Venus Palestine reserves the right to modify prices at any time.
6. Orders
Once your order is placed, you will receive an email confirmation.
Venus Palestine reserves the right to refuse or cancel any order if fraudulent activity or incorrect information is suspected.
7. Shipping
Worldwide shipping is available.
Orders are prepared and shipped from France.
Some tatreez pieces are handmade in Gaza, Palestine by Palestinian women artisans before being transported to France for distribution.
Tracking information is provided for all orders when available.
Delivery delays may occur due to postal services, customs procedures, or circumstances beyond our control.
For full details, please consult our Shipping Policy.
8. Right of Withdrawal
In accordance with French and European consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving their order without providing a reason.
This right does not apply to items that are custom-made or personalized.
9. Returns & Refunds
Returned items must be unused and in their original condition.
Customers must contact us within 14 days of receiving the order to request a return.
Refunds are processed after the returned item has been received and inspected.
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
For complete details, please consult our Refund and Returns Policy.
10. Legal Guarantees
11. Intellectual Property
All content on this website including texts, images, designs, embroidery patterns, and graphics is the property of Venus Palestine unless otherwise stated.
Any reproduction, distribution, or use without prior written permission is strictly prohibited.
12. Limitation of Liability
Venus Palestine shall not be held liable for indirect damages resulting from the use of this website or its products.
13. Dispute Resolution
These Terms and Conditions are governed by French law.
Any dispute arising from the use of this website shall fall under the jurisdiction of the competent courts in France.
We encourage resolving disputes amicably whenever possible.
14. Changes to Terms
For orders shipped outside the European Union, customs duties or import taxes may apply depending on the destination country.
These charges are the responsibility of the customer.
15. Customs and Import Duties
Venus Palestine reserves the right to update or modify these Terms and Conditions at any time.
Any changes will be published on this page.